Privacy Policy

Doulton Money Ltd (trading as Doulton Bridging Finance) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company Number: 14303203. Registered Address: 20-22 Wenlock Road, London N1 7GU. ICO Registration: ZB659987.

1. Data We Collect

We may collect the following personal data:

• Name, email address, phone number, and postal address
• Financial information relevant to your enquiry, such as loan amounts, property details, and income
• Identification documents when required for regulatory compliance
• Technical data such as IP address, browser type, and browsing behaviour on our website
• Communication records including emails, phone calls, and form submissions

2. How We Use Your Data

We use your personal data to:

• Process and respond to your finance enquiries
• Match you with appropriate lenders and brokers from our panel
• Provide you with tailored quotes and finance recommendations
• Comply with legal and regulatory obligations, including anti-money laundering checks
• Improve our services and website experience through analytics
• Communicate with you about your enquiry and related services

3. Third-Party Sharing

We share your data only with third parties necessary to provide the service you have requested. This includes our partner brokers and lenders such as Brickflow, Property Finance Group, Fluent Money, and other intermediaries as required to source finance on your behalf. We will not sell, loan, or lease your data to any other third party except those needed to provide the service you have requested. We will inform you of any companies or individuals we pass your details to.

4. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For finance enquiries, we typically retain data for six years from the date of last contact to comply with regulatory requirements. After this period, your data will be securely deleted or anonymised.

6. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where no legal obligation requires retention)
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO) if you are unsatisfied with how we handle your data

7. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us: